A. How do we carry out an order?
1. You choose the items that you like,and send us the order details via email.
B. Can we order some samples before we place big order?
Yes,you can order samples to check first.And we will charge sample fee and the express delivery cost.Fee should be paid before shipment.
To get price, please send us the items numbers and quantity you want via email,if you want to know the shipping, please include your address. We will quote you our best price according to the item and the order quantity.
D. Do you accept OEM and custom order ?
Of course,any kinds of OEM and custom orders are welcomed, just send us the drawing and details of your design.We will send you samples if we both agree on the details.
E. What is the MOQ (Minimum Order Quantity)?
It depends on the product,just feel free to contact us,we will try our best to meet your requirement.
F. Payment Terms ?
We accept the following payment terms:
Westernunion: orders less than $1000 USD.
T/T: Telegraphic Transfer(wire transfer), 30% deposit,balance before shipment.
L/C At Sight: Letter of Credit. (For order over US$20,000)
G. Shipment : How we send you the goods ?
It depends on customers’ requirement and the quantity of the order.
Normally,orders are shipped by boat in containers via our shipping agent. We can ship to all the seaport of the world.
H. Lead Time:When we will ship out the order ?
We will arrange production once the payment is confirmed. And normally, it will take 20-25 days to complete the production, and takes a week or less to arrange shipment.Delivery Time depends on the destination .
If you have any complaint, just feel free to let us know,we will try our best to improve it.
J. Compensation of damaged or defect item ?
It may cause damage during shipment,we have tried our best to avoid this. If this happened, just feel free to let us know.
Please send us photos of the damage item. If possible,please kindly send some pieces back for us to check.We'll be responsible for the damage.